Shipping
How long will it take to get my order?
Currently, our production time is 3-6 business days. Once shipped it typically arrives within 3-7 business days in the U.S and 10-30 business days internationally.
If you need a rushed order we can ship it priority for an additional price. Please let us know if you need it by a certain date so we can mail it accordingly.
How much does the shipping cost?
Our goal is to offer you the best shipping options, no matter where you live.
US shipping is always free, as for the other countries, please check the shipping at the checkout as it differs per country and per item purchased.
Do you ship internationally?Yes, we gladly accept orders from all over the world. Our production time will be the same however shipping costs and delivery time vary depending on where the order is going.
Where can I track my parcel?
When your order is shipped, you will receive a Shipping Confirmation email from us with your tracking number in it.
Track your order via tracking link:
- https://webtrack.dhlglobalmail.com/
- https://www.usps.com/shipping/trackandconfirm.htm
- https://www.17track.net/en
It's common that even when your parcel has been sent it will take 2-3 business days for the tracking information to update online. Don't worry if no updates are showing to begin with, check back in a few days, have any question please feel free to contact us (info@soulmategifts.com).
Tracking says my parcel has been delivered but I've not received it?
Sometimes parcels can be accidentally delivered to a neighbours house next door or left at a customers local post office.
If this incident unfortunately happens to you, please contact with local post office immediately to check the location of your parcel.
If the evidence shows that a parcel was delivered successfully, but the customer states otherwise, we will try out best to come to a mutual agreement.