Return Policy

DAMAGED/MISPRINTED ITEMS

If the product arrives defective, we will arrange a reproduction and ship it out for free. Please send us an email (info@soulmategifts.com) with your order number, picture and kindly explain the problem.

Please note that whatever size, color, and image you upload will be customized on your item. If the incorrect size, color or image is selected and sent out to you, Soulmate Gifts is not responsible for replacing these items.

ORDER INFORMATION CHANGE

If you would like to change your order information within 24 hours of purchase, it will be free; additional 25% charges will occur if you change order information(such as size, image, design, pattern) after 24 hours. Since each of our products is one-of-a-kind and made just for you, please double check your order info before order.

The shipping address can be changed before shipping, and we can not do any change once shipping out.

CANCELLATIONS/RETURNS/REFUND

If you would like to cancel your order within 24 hours of purchase, you will receive a full refund no questions asked. For cancellations please send us an email (info@soulmategifts.com) with your order number and we’ll process your request.

Since every one of our products is one-of-a-kind and made just for you, a 25% customization fee per item is included in your purchase. The customization fee applies after 24 hours has passed and is non refundable.

Every order comes with a 30 day satisfaction guarantee. If the product arrives defective or you not happy with your purchase, please send us an email (info@soulmategifts.com) with your order number, picture and kindly explain the problem and we'll process your request.

Please re-package the products and ship them back to us within 7 days. If it's been 30 days since you purchased, unfortunately refunds are no longer applicable.

Soulmate Gifts cannot be held responsible for returned items getting lost during transit. We advise customers who return their purchase to pay for insurance and tracking to guarantee it reaches our destination safely. 

For returns and replacements, if the quality or the printing of the item is not good enough, or the wrong item was sent to you, we can reship the item for free; No restocking to be charged to the consumers for the return of the product.

Please kindly allow us to take 3 business days to process your refund. Your bank statement will reflect a change within 3 business days. Any refund will be returned to your credit card in the original path.

Please contact with SoulmateGifts Customer Service by email (info@soulmategifts.com) to get return address in a necessary condition.

CUSTOMER SERVICING TIME

All the emails will be replied within 24-48 hours.

PAYMENT AND DATA SECURITY

Is the payment safe? - Yes, absolutely! We take steps to ensure the safety of our website and the payment. PayPal in full compliance with the PCI standards and certification can deal with payment. All your data on our website is encrypted through SSL.